Shipping Policy
Effective Date: October 23, 2026
About This Policy
This Shipping Policy explains our delivery coverage, order processing times, shipping charges, tracking services, and procedures for resolving delivery issues.
Fioramere is a U.S.-based online retailer offering bohemian-inspired women’s clothing and is operated by Fioramere LLC. We purchase and hold our own inventory and fulfill orders through a combination of self-fulfillment and third-party fulfillment warehouses located in the United States.
All orders are dispatched from the United States. Whether your order is shipped directly by us or by a fulfillment partner, we remain your point of contact for shipping questions, tracking assistance, and delivery problems.
1. Shipping Destinations
United States
We ship to eligible addresses within the contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, or outlying islands.
Europe
We ship to eligible addresses in the following countries:
Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, the Netherlands, Norway, Poland, Portugal, Romania, Spain, and Sweden.
Locations We Do Not Serve
We do not accept orders for destinations outside the coverage listed above. Excluded destinations include the United Kingdom, Canada, Australia, Russia, Belarus, Cuba, Iran, North Korea, Syria, Crimea, and the Donetsk and Luhansk regions. Remote areas and offshore islands outside our supported carrier routes are also excluded.
We do not deliver to P.O. boxes or APO, FPO, or DPO addresses.
If an order is accepted for an unsupported address, we will contact you, cancel the order, and issue a full refund to the original payment method within 7 calendar days.
2. Shipping Origin and Fulfillment
Orders are dispatched from our own inventory or from a third-party fulfillment warehouse located in the United States. We determine the dispatch location based on inventory availability and delivery requirements.
Items in the same order may arrive in separate packages if they are held at different inventory locations. If we split an order, we will provide tracking information for each package. You will not be charged an additional shipping fee solely because we divided your order into multiple shipments.
3. Order Processing
We process orders and hand them to the carrier within 1–2 business days after payment confirmation.
Our processing days are Monday through Friday, excluding weekends and company-observed holidays. These include New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day, and Inauguration Day every four years. Orders placed on weekends or observed holidays begin processing on the next business day.
Processing includes order checks, picking, packing, and carrier handover. Creating a shipping label does not, by itself, mean the carrier has received your package.
Order processing time is separate from transportation time. Selecting expedited shipping does not shorten the 1–2 business day processing period. If we cannot dispatch your order within that period, we will contact you as described in Section 9.
4. Shipping Methods, Charges, and Transit Times
We use FedEx and DHL for delivery. The shipping methods available for your address, their charges, and their estimated delivery times are displayed at checkout before payment.
Standard Shipping
Eligible addresses in the contiguous United States:
Standard shipping charge: USD $3.00 per order
Free standard shipping: Qualifying merchandise subtotal of USD $120 or more
Estimated carrier transit time: 1–5 business days
Eligible European destinations listed in Section 1:
Standard shipping charge: USD $3.00 per order
Free standard shipping: Qualifying merchandise subtotal of USD $200 or more
Estimated carrier transit time: 2–5 business days
Transit time begins when the carrier receives your package and does not include the 1–2 business day order processing period.
Expedited Shipping
Expedited shipping costs USD $7.99 per order where available. Standard and expedited shipping are alternative options. If you select expedited shipping, the $7.99 charge replaces the $3.00 standard shipping charge; the two charges are not added together.
Free standard shipping does not waive the expedited shipping fee. An order that qualifies for free standard shipping will still be charged $7.99 if expedited shipping is selected.
The expedited service available for your address and its estimated delivery timeframe are displayed at checkout before payment.
Expedited Carrier Service References
The following are carrier-published service timeframes. They apply only when the corresponding service is actually used for your shipment. Not every service is available for every address or included in every expedited shipping option.
FedEx Standard Overnight and FedEx Priority Overnight may provide next-business-day delivery on eligible U.S. domestic routes, subject to the destination and selected service.
FedEx 2Day provides two-business-day delivery on eligible U.S. domestic routes.
FedEx International Priority typically provides transit times of 1–3 business days on eligible international routes.
DHL Express offers delivery on the next possible business day for certain international routes. “Next possible business day” depends on the origin, destination, and selected service; it does not mean every international shipment will arrive on the business day immediately after dispatch.
Understanding Delivery Estimates
Your estimated delivery period consists of order processing time plus carrier transit time.
Delivery timeframes are estimates unless a specific guaranteed service is expressly offered at checkout. Carrier acceptance cutoffs, destination holidays, customs clearance, severe weather, transportation disruptions, and carrier network events may affect delivery.
The estimated timeframe displayed for the shipping option you select at checkout applies to your order. If a delay occurs, we will assist you under the procedures in this policy.
5. Free Standard Shipping
Free standard shipping is available when the qualifying merchandise subtotal reaches:
- USD $120 or more for an eligible U.S. order.
- USD $200 or more for an eligible international order to a European destination listed in Section 1.
The qualifying amount is calculated from the merchandise subtotal after discounts and excludes taxes, shipping charges, duties, gift cards, and other non-merchandise charges. Where displayed product prices include tax, the tax portion is excluded when determining whether an order reaches the threshold. Separate orders cannot be combined to meet a threshold.
If a merchandise discount reduces the qualifying subtotal below $120 for a U.S. order or below $200 for an eligible European order, free standard shipping no longer applies. An order with a qualifying subtotal of exactly $120 or exactly $200, respectively, meets the applicable threshold.
All clothing sold through our store counts toward the applicable merchandise threshold. Free shipping applies only to eligible standard shipping. Customers who select expedited shipping pay USD $7.99 even if their order qualifies for free standard shipping.
All fees and thresholds in this policy are stated in U.S. dollars. When checkout supports another currency, the corresponding amount is displayed before payment. Your available shipping method and final shipping charge are shown at checkout. Additional discount conditions are explained in our Promotional Terms.
6. Taxes, Import Duties, and Customs Charges
United States
Applicable U.S. sales tax is calculated according to the delivery address and included in the checkout total. The tax amount is shown in your order details. Orders delivered within the United States do not incur import duties or customs clearance fees.
European Destinations
Taxes collected by us are included in the checkout total and shown in your order details. Because all European orders are shipped from the United States, these shipments are subject to import procedures.
Unless expressly stated at checkout, import duties, customs clearance charges, and carrier import-handling fees are not included in our shipping charges or checkout total. The recipient pays these charges directly to the relevant customs authority or carrier. Import VAT that has not already been collected at checkout may also be payable during the import process.
Please keep your order confirmation showing any tax collected at checkout so an apparent duplicate charge can be reviewed. We provide the shipping documentation necessary for dispatch. Please respond to reasonable requests from the carrier or customs authority for recipient information or import payment so clearance can proceed.
If you have a question about an import charge, contact us at info@fioramere.com before refusing the shipment.
7. Shipping Confirmation and Tracking
Once your order has been dispatched, we will send you a shipping confirmation with tracking information.
Tracking information may take 24–48 hours to appear after your order ships. If tracking information has not appeared or has not been updated after the initial 24–48-hour period and a further 3 business days, please contact us for assistance. Carrier tracking updates may be delayed while your parcel is in transit.
8. Delivery Address Changes
Please check your delivery address carefully before placing an order. If you need to correct it, contact info@fioramere.com promptly and provide your order number and the complete correct address.
We can update an address while the order remains available for modification before carrier handover. Our processing period is not a guaranteed address-change window, so contact us as soon as you notice an error.
After carrier handover, a change depends on whether FedEx or DHL can redirect the shipment. If a carrier offers redirection for an additional charge, we will explain the option and actual carrier charge before you decide whether to proceed.
If the requested change conflicts with payment-verification requirements or moves the order outside our supported shipping coverage, we will explain whether the existing order must be cancelled and a new order placed. For general order-change rules, see our Cancellation Policy.
9. Delays Before Dispatch
If we cannot hand your order to the carrier within the stated processing period, we will contact you with the reason for the delay, a revised estimated dispatch date, and the option to accept that date or cancel the affected order.
We will request your agreement to the revised dispatch date. If you choose not to wait, we will cancel the affected order and issue a refund to the original payment method within 7 calendar days. For a fully cancelled order, the refund includes any shipping charge paid.
The time your payment provider takes to post the refund to your account is separate from our refund processing time.
10. Delayed or Missing Shipments
Please contact us at info@fioramere.com if tracking has not updated for 3 business days after the initial 24–48-hour tracking period, or if your package has passed its estimated delivery window.
After receiving your report, we will open an investigation within 1 business day, contact FedEx, DHL, or the relevant fulfillment partner, and provide an update at least every 2 business days while the investigation remains open. We aim to resolve the issue within 5–7 business days.
If, after 7 business days of investigation, we cannot establish the package’s location and provide a reasonable delivery estimate, we will offer a replacement at no additional cost or a refund. You do not need to wait for the carrier to complete or pay a claim before we provide the agreed resolution.
For a fully lost order, the refund includes the original shipping charge. For a partially lost order, we will refund the affected items and any shipping charge attributable to them. We will issue an agreed refund to the original payment method within 7 calendar days after the resolution is confirmed.
11. Tracking Shows Delivered, but the Package Is Missing
If tracking shows that your package was delivered but you cannot locate it, please check the delivery location, other household members, a building reception desk or mailroom, any delivery photograph, and any carrier delivery notice.
If the package is still missing, contact us at info@fioramere.com. We will begin reviewing the issue within 1 business day and request available delivery evidence from the carrier. A “Delivered” tracking scan alone does not automatically close your report.
We will provide an update at least every 2 business days while the investigation remains open. If we cannot establish correct delivery within 7 business days of investigation, we will offer a replacement or refund.
If the available evidence establishes that the package was correctly delivered and was subsequently stolen, we will explain the findings and help you obtain the available delivery records.
12. Damaged Packages, Missing Items, or Incorrect Items
If your package arrives damaged or appears to have been opened, or if an item is damaged, missing, or different from what you ordered, contact us at info@fioramere.com.
Reporting the issue within 48 hours of delivery helps us preserve carrier and fulfillment evidence. This is a recommended reporting period and does not automatically remove your rights if you contact us later.
Please provide your order number, a description of the issue, and photographs of the affected clothing, packaging, and shipping label where available. An unboxing video is not required. If you do not have photographs, explain what happened so we can review other available evidence.
We will respond within 1 business day and aim to resolve the issue within 5–7 business days. For confirmed shipping damage, an incorrect item, size or color, or a missing item, we will arrange an appropriate replacement or refund.
If a return is needed, we will provide the designated return address and agree on a reasonable return shipping method. We will cover the necessary return postage for a confirmed fulfillment error, product defect, or transit damage. If paying postage upfront would prevent you from returning the goods, contact us so we can arrange another reasonable solution. No restocking fee applies. Further instructions are available in our Return & Exchange Policy.
13. Undeliverable, Refused, or Returned Packages
A package may be returned because of an incomplete or incorrect address, unsuccessful delivery attempts, failure to collect it, refusal of delivery, or unresolved customs requirements.
When we receive notice of a delivery problem, we will contact you within 1 business day and explain the available next steps.
If the problem resulted from our error or a carrier failure, we will cover the cost of the agreed replacement or redelivery. If it resulted from an incorrect address supplied at checkout, failure to collect the package, refusal of delivery, or failure to complete required import procedures, we will explain any documented return or redelivery costs before arranging the next step. We do not impose a punitive handling fee.
Refusing a package does not automatically communicate a cancellation request. Please contact info@fioramere.com so we can record your instructions and explain the available refund or redelivery process.
For an agreed refund after a package is returned, we will issue the refund within 7 calendar days after receiving and checking the goods, subject to any earlier refund obligation under applicable law. Any permitted deduction will be explained. Where applicable cancellation rights require reimbursement of standard outbound delivery charges, we will include them. Additional costs from a voluntarily selected expedited service are treated separately under those rights. See our Refund Policy for further refund information.
14. Replacement Shipments
Once a replacement has been agreed and the necessary delivery information is confirmed, we will dispatch it within 1–2 business days.
Replacements for confirmed loss, shipping damage, incorrect items, incorrect sizes or colors, missing items, or other fulfillment errors are sent without an additional shipping charge. We will also cover additional import charges directly caused by a corrective replacement shipment.
If you request redelivery after an address error or failure to collect a package, we will disclose the actual redelivery charge and obtain your agreement before proceeding. We will not automatically charge your payment method for redelivery.
15. Shipping Support and Your Rights
You do not need to purchase shipping insurance to receive assistance with a lost, damaged, or incorrectly delivered order. We handle carrier investigations and shipping claims as your point of contact. We do not require you to close a payment dispute as a condition of investigating a delivery problem.
For consumers protected by European consumer law, responsibility for loss or damage generally remains with us until you, or a person you designate, takes physical possession of the goods. Different rules may apply if you independently arrange a carrier that we did not offer.
This Shipping Policy does not limit applicable consumer rights, including cancellation rights and remedies for faulty, damaged, incorrect, or undelivered goods. Please also review our Return & Exchange Policy and Refund Policy for procedures that apply after delivery.
16. Company Information and Contact
For shipping questions, address corrections, tracking assistance, or delivery problems, contact us and include your order number.
Business Address: 3117 Zion Church Rd, Reynolds Station, KY 42368, United States
Email: info@fioramere.com
Phone: +1 (270) 504-2378
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time (CT). Closed on weekends and U.S. federal holidays.
We respond to general shipping inquiries within 2 business days. The shorter response periods stated in this policy apply to active delivery investigations and reported order problems.