Frequently Asked Questions
About Our Products
What clothing do you offer?
We offer bohemian-inspired womenswear for women who enjoy soft textures, easy movement, and expressing their personal style. Our collection includes flowing dresses, romantic tops, relaxed bottoms, matching sets, and pieces suited to everyday wear, weekends, vacations, and special occasions.
Is bohemian style only for vacations or beach trips?
No. These pieces can be just as comfortable in everyday life as they are on vacation. You can wear them for casual outings, coffee dates, weekend plans, travel days, and other relaxed moments.
I’m new to bohemian style. Where should I start?
Start with a piece you can imagine wearing often, such as a printed dress, a textured or embroidered top, or a relaxed matching set. Natural colors, comfortable shapes, and details that suit your existing wardrobe can make the style easy to try.
Are your clothes suitable for everyday wear?
Yes. We choose pieces that bring a romantic, free-spirited feel to real life. Simple shoes, denim, light layers, or understated accessories can make them easy to wear day to day.
How do I choose a size?
Please check the size chart and fit notes on the individual product page. Compare the listed bust, waist, hip, and length measurements with your own, as the fit may vary by style. If you are between sizes or prefer a roomier fit, sizing up may be worth considering for some items.
Will the colors look exactly like the photos?
We aim to show colors accurately, but lighting, photography, screen settings, and fabric texture can create slight differences. Natural tones and printed fabrics may also look a little different in person.
How should I care for my clothing?
Follow the care label on each item. Delicate fabrics, embroidery, lace, prints, and flowing garments generally benefit from gentle handling. Cold-water hand washing or a gentle machine cycle may be suitable when the label allows it. Avoid harsh bleach, high heat, and rough drying methods.
Can I wear these pieces in different seasons?
Yes. Light dresses and tops work well in warmer weather, while relaxed bottoms, long sleeves, cardigans, and other layers can help you wear many pieces as the seasons change.
Orders and Payment
How do I know my order was placed?
You should receive an order confirmation email after checkout. If you do not see it, check your spam or promotions folder. An order confirmation acknowledges that we received your order; we will contact you if an item cannot be fulfilled.
Do I need to create an account?
No. You may check out as a guest where that option is available. An account can make it easier to view your order information, but it is not required to place an order.
Can I change an item in my order?
Email info@fioramere.com as soon as possible with your order number and the change you need. We will check the order’s actual fulfillment status. Changes may be possible before fulfillment advances, but we cannot guarantee them once the order is being prepared or has been handed to a carrier.
Can I correct my shipping address?
Contact info@fioramere.com immediately with your order number and the correct address. We will try to update it before dispatch. After carrier handoff, an address change may depend on the carrier and may not be possible.
Can I cancel my order?
Email info@fioramere.com with your order number as soon as you decide to cancel. A request made within 12 hours of placing the order has a better chance of being completed, but 12 hours is not a guaranteed cancellation window. We will confirm what is possible based on the order’s fulfillment status. If it has already shipped, the applicable return or statutory withdrawal process may still be available.
Shipping and Delivery
Where do you ship?
We ship to the contiguous United States and these European countries: Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, the Netherlands, Norway, Poland, Portugal, Romania, Spain, and Sweden.
We do not currently accept orders for destinations outside these areas.
Where are orders shipped from?
Orders dispatch from the United States. We fulfill orders through our own U.S. inventory and cooperating U.S. fulfillment warehouses.
How long does processing take?
Orders are generally processed within 1–2 business days, Monday through Friday, excluding holidays. Orders placed on a weekend or holiday normally begin processing on the next business day.
How long does delivery take?
The estimated transit time begins after processing and dispatch:
Destination | Estimated transit time |
Contiguous United States | 1–5 business days |
Supported European countries | 2–5 business days |
These are estimates, not guaranteed delivery dates. Customs processing, weather, holidays, address problems, and carrier disruptions can affect delivery.
How much is shipping?
Standard shipping costs $3 per order when the order does not qualify for free standard shipping. Expedited shipping costs $7.99 per order where offered at checkout. Expedited shipping replaces the standard shipping charge; the two fees are not added together. Choosing expedited shipping does not make it free when the order qualifies for free standard shipping.
When do I qualify for free standard shipping?
Free standard shipping applies when the merchandise subtotal after discounts is:
Destination | Free standard shipping threshold |
Contiguous United States | $120 or more |
Supported European countries | $200 or more |
An order that reaches the exact threshold qualifies. All purchasable merchandise counts toward the threshold; shipping charges and any applicable taxes do not.
Which carriers do you use?
We work with established carriers, including DHL and FedEx. The carrier and delivery service may vary by destination and available route.
Will I pay customs duties or import taxes?
A European delivery may be subject to VAT, customs duties, import taxes, or carrier handling charges. Checkout will show any charges we collect in advance. Unless checkout expressly states that a charge is included, charges assessed by the destination’s authorities or carrier may be payable by the recipient.
What if my order is lost in transit?
Contact info@fioramere.com with your order number and tracking details. We will investigate with the carrier, normally for up to 7 business days. If the shipment is confirmed lost or cannot be delivered, we will arrange an appropriate replacement or refund without making you wait for a separate carrier claim to finish. A refund for an entirely lost order includes any original shipping charge you paid.
Order Tracking
How do I track my order?
After dispatch, we will send a shipping confirmation email with tracking information. You can follow the shipment through the carrier’s tracking service.
Why has my tracking information not updated?
Tracking information may take 24–48 hours to appear after your order ships. If tracking information has not appeared or has not been updated after the initial 24–48-hour period and a further 3 business days, please contact us with your order number. Carrier tracking updates may not appear continuously while your parcel is in transit.
I did not receive a tracking email. What should I do?
Check your spam or promotions folder first. If the usual processing period has passed and you still have no shipping confirmation, email info@fioramere.com with your order number.
What should I do if delivery is delayed?
Check the latest tracking update, then contact info@fioramere.com if the estimated delivery window has passed. Include your order number and tracking information so we can investigate.
Returns and Exchanges
Do you accept returns and exchanges?
Yes. Eligible items may be returned or exchanged under our Return & Exchange Policy. You may try on clothing as you would in a store, but items returned for a change of mind should remain in a condition suitable for return, with their tags where applicable. Missing outer packaging alone does not automatically make an item ineligible.
How long do I have to request a return or exchange?
For an eligible voluntary return or exchange, contact us within 30 calendar days after receiving the item. After we provide complete return instructions, hand the package to the carrier within 7 calendar days.
Customers with an applicable statutory withdrawal right in the European Union may notify us within 14 calendar days after receipt and send the goods back within 14 calendar days after that notice. Those statutory rights apply independently of our voluntary return procedure.
How do I start a return or exchange?
Email info@fioramere.com with your order number, the item involved, and whether you want a return or an exchange. For a defect, damage, or incorrect item, include a description and photos if available. We will provide the correct return address and instructions. Please do not assume the business contact address is the return warehouse address.
Can I exchange an item for a different size or style?
We will check whether the requested replacement is available and eligible for exchange. If it is unavailable, you may choose an eligible return and refund instead. For a preference or sizing change, the customer pays the return and replacement shipping costs. If we sent the wrong item or the item is defective, we cover the necessary shipping costs for the remedy.
Who pays return shipping?
For a change of mind, sizing preference, or style preference, the customer normally pays return shipping. If the item is defective, damaged, or incorrect, we cover necessary return shipping and any necessary replacement shipping. We do not routinely include a prepaid return label; contact us first so we can agree on a reasonable return method and reimbursement where we are responsible for postage.
What if an item does not fit?
Contact us within the applicable return window. If the item meets the return conditions, you can request an exchange or return. The measurements and fit notes on the product page may help when choosing a replacement size.
What if my item arrives damaged or I receive the wrong item?
Email info@fioramere.com with your order number and a description of the issue. Photos of the item and packaging can help us resolve it faster. We recommend reporting visible damage or missing contents within 48 hours, but missing that suggested reporting period does not remove your applicable rights.
Refunds
When will my return refund be issued?
We generally inspect a received return within 1–2 business days. For an uncomplicated approved return, we generally initiate the refund within 1–3 business days after confirmation, and no later than 7 calendar days after receiving the return, unless an applicable statutory deadline requires earlier action. Your bank or payment provider may need additional time to post the funds.
For an applicable EU statutory withdrawal, we refund within 14 days after receiving your withdrawal notice, although we may wait until we receive the goods or evidence that you sent them back, as permitted by law.
Where will my refund go?
Refunds are issued to the original payment method. We will not require you to accept store credit in place of a refund to which you are entitled.
Is the original shipping charge refundable?
It depends on why the order is refunded:
- Full cancellation before dispatch:We refund the full amount paid, including original shipping.
- Entire order lost in transit, or an error for which we are responsible:We refund the applicable original shipping charge.
- Withdrawal from an entire order under an applicable EU statutory right:We refund the basic standard outbound delivery cost you paid. An extra amount paid for expedited delivery is generally excluded.
- Ordinary voluntary return for a change of mind:The original outbound shipping charge is generally not refunded unless applicable law requires it.
We do not add a new standard shipping charge merely because a confirmed order later falls below the free shipping threshold after a partial return or partial cancellation.
Do you charge restocking fees?
No. We do not charge a fixed restocking, cleaning, or inspection fee. Any adjustment for an item’s condition is handled under the applicable return terms and consumer law.
Discounts and Promotions
What order discounts are available?
Eligible orders receive 15% off when the qualifying merchandise subtotal is over $150, or 20% off when it is over $230. The thresholds are strict: an order totaling exactly $150 does not qualify for the 15% tier, and an order totaling exactly $230 does not qualify for the 20% tier. The two tier discounts are alternatives and cannot be combined.
Is the newsletter discount only for new customers?
No. An eligible customer, including an existing customer, may receive 10% off their next eligible order after subscribing to our newsletter. The discount is available once per eligible subscription and is subject to the Promotional Terms.
Can I combine a discount with free shipping?
Yes. A merchandise discount can be combined with free standard shipping when the merchandise subtotal after the discount is at least $120 for a qualifying U.S. order or at least $200 for a qualifying European order. Merchandise promotions generally cannot be stacked with one another.
Will a return or partial cancellation change my original promotion?
A refund is based on the amount actually paid for the affected item. We do not retroactively recalculate a confirmed order to increase the price of items you keep, and we do not add a new standard shipping charge after a partial return or partial cancellation.
Privacy and Support
How is my payment information handled?
Payment providers process payment details needed to complete your purchase. We do not store your full card number, card security code, or complete payment credentials. For more information about personal information and cookies, see our Privacy Policy and Cookie Policy.
Do I have to accept advertising cookies to shop?
No. You can accept, reject, or customize optional cookies through the cookie preference controls. Optional analytics and advertising technologies are used according to your consent choices; necessary cookies support core site functions.
How can I contact you?
fioramere.com is operated by Fioramere LLC. For product, order, shipping, return, refund, or cancellation questions, contact us using the details below:
Email: info@fioramere.com
Phone: +1 (270) 504-2378
Business hours: Monday–Friday, 9:00 AM–5:00 PM Central Time (CT). Closed on weekends and U.S. federal holidays.
Business address: 3117 Zion Church Rd, Reynolds Station, KY 42368, United States
Please include your order number when asking about an existing order.