Cancellation Policy
Effective Date: October 23, 2026
About This Policy
Fioramere is operated by Fioramere LLC (“we,” “us,” or “our”).
This Cancellation Policy explains how to request cancellation of an order placed through fioramere.com, how we handle requests at different stages of fulfillment, and what happens to your payment when an order is successfully canceled.
We begin processing orders shortly after payment confirmation. Whether we can stop an order depends on its actual status when we receive your request, so please contact us as soon as possible. Nothing in this policy limits any cancellation, withdrawal, refund, or other right available under applicable law.
1. How to Request Cancellation
Email info@fioramere.com or use the Contact Us page on fioramere.com. Please provide your order number, the name or email address associated with the order, and whether you want to cancel the entire order or a specific item.
We do not currently offer a separate automated self-service cancellation function. After receiving your request, we will check the order’s status and tell you whether cancellation can be completed.
2. Requests Within 12 Hours
We encourage you to contact us within 12 hours of placing an order. This gives us a better opportunity to stop it before fulfillment progresses, but 12 hours is not a guaranteed cancellation window. Payment verification, inventory allocation, picking, packing, or shipment preparation may begin sooner.
You may also request cancellation after 12 hours. We will check whether the order can still be stopped.
3. Orders Not Yet Being Processed
If the order has not entered fulfillment when we receive your request, we can cancel the applicable order or item. We will refund the amount paid for the canceled portion to the original payment method.
If the entire order is canceled before dispatch, we will also refund any shipping charge paid to us for that order. We do not charge a cancellation fee.
4. Orders Being Processed
You may request cancellation while an order is undergoing verification, picking, packing, or another fulfillment step. If we can stop it before carrier handover, we will cancel the applicable order or item and issue the corresponding refund.
If processing can no longer reasonably be stopped, we will let you know. After delivery, you may request an eligible return under our Return & Exchange Policy.
5. Packed Orders Not Yet Dispatched
If an order has been packed but has not been handed to DHL or FedEx, we will make a reasonable effort to stop it. Cancellation is not guaranteed at this stage because a packed parcel may already be queued for carrier handover.
If we successfully stop the shipment, we will cancel and refund the applicable portion. If it can no longer be intercepted, we will treat it as a dispatched order.
6. Dispatched Orders
Once an order has been handed to DHL or FedEx, it cannot be canceled through our ordinary pre-dispatch process. If you no longer want it, contact info@fioramere.com for the appropriate next step. After delivery, an eligible return can be requested under our Return & Exchange Policy.
Please do not rely on refusing delivery as a substitute for contacting us. Refusal alone does not communicate a cancellation request and may cause return transportation, redelivery, customs, import, or carrier-handling issues. Applicable statutory withdrawal rights remain available.
7. Delivery Address Changes
If you only need to correct your delivery address, contact us as soon as possible with your order number and the correct address. We can update it while the order remains available for modification before carrier handover. The 1–2-business-day processing period is not a guaranteed address-change window.
After dispatch, redirection depends on the carrier’s available services. If the carrier charges for it, we will explain the available option and actual charge before you decide whether to proceed. Further address-change procedures are set out in our Shipping Policy.
8. Other Order Changes
Contact us promptly if you want to change an item, size, color, style, quantity, or another order detail. Whether we can make the change depends on fulfillment status and inventory availability.
If an accurate change is no longer possible before dispatch, we will explain whether cancellation and placing a new order is an available option. We will not substitute a materially different item without your agreement.
9. Out-of-Stock Items
If we confirm that an ordered item is out of stock or cannot be fulfilled, we will contact you within 1 business day after confirming the issue. Where available, we may offer another size, color, or style, an updated fulfillment option, or cancellation and a refund.
You do not have to accept a substitute or an indefinite delay. If you choose cancellation, or we cannot agree on an alternative, we will cancel the affected item or order and initiate the refund within 1–2 business days after confirming cancellation.
10. Orders We Cannot Fulfill
An order may be impossible to fulfill because of inventory, fulfillment, shipping restrictions, an unresolved address or payment issue, transaction verification, legal restrictions, or another issue preventing completion. We will explain the issue and any reasonable resolution available.
You are not required to accept a materially different product or an open-ended delay. If the order is canceled, we will refund the amount collected for the canceled goods. If the entire order is canceled before dispatch, we will also refund any shipping charge paid to us.
11. Delays Before Dispatch
Orders are normally processed and handed to the carrier within the period stated in our Shipping Policy. If we cannot dispatch within that period, we will explain the reason, provide a revised estimated dispatch date, and offer you the choice to accept the revised date or cancel the affected order for a refund.
We will request your agreement to the revised date; you do not have to wait indefinitely. If you choose cancellation, we will refund the applicable payment to the original payment method within 7 calendar days. A fully canceled order includes any shipping charge paid to us. Any earlier refund deadline required by law takes priority.
12. Additional Verification
An order may require reasonable inventory, address, payment, or transaction-risk verification. We will contact you if information is needed to complete it.
If the transaction cannot be completed after reasonable verification, we may suspend or cancel the affected order. Any payment already collected for a canceled order will be refunded according to its payment status and our Refund Policy. We do not charge a cancellation penalty because an order requires verification.
13. Obvious Pricing or Technical Errors
If an order contains an obvious pricing, discount, shipping, or checkout error, we will review it before continuing fulfillment. Examples include a misplaced decimal point, duplicated discount, incorrect shipping calculation, or checkout malfunction.
Where appropriate, we will explain the correct price or condition and let you choose whether to proceed on the corrected terms or cancel the affected item or order. We will not charge an increased amount without your agreement. If you cancel, we will refund the amount collected for the canceled portion to the original payment method.
14. Refunds for Successfully Canceled Orders
We issue refunds to the original payment method. If cancellation occurs because we cannot fulfill an order, we initiate the refund within 1–2 business days after confirming cancellation. For other successfully canceled orders, we issue the applicable refund within 7 calendar days after cancellation is confirmed, unless an earlier legal deadline applies.
The time it takes for funds to appear after we initiate a refund depends on your bank or payment provider. We do not require you to accept store credit, coupons, gift cards, or promotional credit instead of an eligible refund. If the original payment method cannot receive the refund, we will follow the alternative-method procedure in our Refund Policy.
15. Partial Order Cancellations
If only part of an order is canceled before dispatch, the remaining available items may continue through fulfillment. We refund the amount actually paid for the canceled item after applicable discounts. We will not substitute another item without your agreement.
If the original order qualified for free standard shipping and a partial cancellation brings the remaining merchandise subtotal below the threshold, we will not add or deduct a standard shipping charge solely because of that partial cancellation. If the entire order is canceled, any shipping charge paid to us is refunded.
16. Promotions and Free Shipping
A canceled item purchased with a discount is refunded at the amount actually paid for that item. If an order used a one-time newsletter discount, cancellation does not automatically create or restore another discount; the applicable Promotional Terms govern that benefit.
Free standard shipping applies to qualifying U.S. orders with an after-discount merchandise subtotal of USD $120.00 or more, and to qualifying orders for supported European destinations with an after-discount merchandise subtotal of USD $200.00 or more. An order exactly at the applicable threshold qualifies. Expedited shipping, where available, costs USD $7.99 per order and is separate from free standard shipping.
We will not impose a new standard shipping charge on an already confirmed order solely because a partial cancellation lowers its remaining merchandise subtotal. Other promotion-specific conditions are described in our Promotional Terms.
17. Refused and Undeliverable Shipments
Refusing delivery does not automatically cancel an order. If an in-transit order is no longer wanted, please contact info@fioramere.com rather than relying only on refusal.
A parcel may be returned because of refusal, an incorrect or incomplete address, unsuccessful delivery attempts, failure to collect it, or unresolved customs or import requirements. The appropriate refund or redelivery procedure depends on the cause.
If the issue results from our error or a carrier failure, we will handle the applicable costs under our Shipping Policy. Any customer-responsible cost will be limited to actual, disclosed, legally recoverable charges. We do not impose punitive cancellation or handling fees.
18. European Statutory Withdrawal
Our ordinary pre-dispatch cancellation process is separate from statutory withdrawal rights. Consumers in the European Union generally have 14 calendar days after receiving an eligible online purchase to notify us that they wish to withdraw, without giving a reason. Processing, packing, or dispatch does not by itself remove that right. Your Europe
If the order has been dispatched, contact info@fioramere.com for the applicable instructions and designated return address. Our Return & Exchange Policy explains the notice, return, postage, and reimbursement procedures. Our voluntary cancellation rules do not shorten statutory rights. We do not currently ship to the United Kingdom.
19. Cancellation Requests and Payment Disputes
If you have a cancellation or refund problem, contact us so we can review the order, payment, fulfillment, shipping, and communication records.
Contacting us does not remove your right to seek help from a payment provider, card issuer, consumer authority, or another available dispute-resolution channel. We do not require you to withdraw an existing payment dispute before reviewing an otherwise eligible request. If a formal dispute is open, we will coordinate through the applicable process to avoid duplicate refunds.
20. Cancellation Confirmation
When cancellation is completed, we will send confirmation using the contact details associated with your order. We maintain appropriate records of cancellation requests, order status, fulfillment, payments, refunds, and customer communications. Please keep your cancellation and refund confirmations until the matter is resolved.
21. Review of a Cancellation Decision
If you believe a request was handled incorrectly, email info@fioramere.com with your order number, the original request, why you disagree with the decision, and any relevant information.
We will review the available records and respond within 3 business days with the outcome or an explanation of any additional information reasonably needed. A review request does not remove statutory or payment-dispute rights.
22. Relationship With Other Policies
Our Shipping Policy explains processing and dispatch times, delivery charges, free standard shipping, tracking, address changes, delays, and undeliverable parcels.
Our Return & Exchange Policy explains returns after dispatch or delivery, the voluntary 30-day return service, exchanges, return shipping costs, and European statutory withdrawal.
Our Refund Policy explains refund eligibility, amounts, methods, shipping-charge reimbursement, and processing times. Our Promotional Terms explains promotion-specific eligibility and discount rules.
Where a more specific policy applies to a particular procedure, that policy governs the procedure. Nothing in this policy limits a mandatory consumer right.
23. Company Information and Contact
Company Name: Fioramere LLC
Website: fioramere.com
Business Address: 3117 Zion Church Rd, Reynolds Station, KY 42368, United States
Email: info@fioramere.com
Phone: +1 (270) 504-2378
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time (CT). Closed on weekends and U.S. federal holidays.