When Will I Receive a Tracking Number?

We normally process orders within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding holidays. Orders placed on a weekend or holiday normally begin processing on the next business day.

Once your package has been handed to the carrier, we will email you a shipping confirmation with its tracking number. A shipping label may be created before carrier handoff, so a label notification alone does not mean the package is already in transit.

If your order is sent in more than one package, you may receive separate tracking information for each shipment. We do not add a shipping charge solely because an order is split into multiple packages.

How to Track Your Order

You can use the form above, follow the tracking link in your shipping confirmation email, or enter the tracking number on the carrier’s tracking page. We work with DHL and FedEx. Where applicable, a local delivery partner may complete the final part of a European delivery.

If you cannot find the shipping email, check your spam or promotions folder. If the usual processing period has passed and you still have no tracking information, contact us with your order number and the email address used at checkout.

Why Is My Tracking Number Not Updating?

The first carrier update may take 24–48 hours after handoff to appear. During that time, tracking may show that a label was created or that the carrier is awaiting the package.

Tracking can also pause between scans while a package moves through the carrier’s network. For European deliveries, customs processing or a handoff to a local delivery partner may create a longer gap between visible updates.

If tracking has still not updated 3 business days after the initial 24–48-hour period, or your package has passed its estimated delivery window, contact us with your order and tracking numbers. We will begin reviewing the issue within 1 business day and provide updates at least every 2 business days while an investigation remains open.

Estimated Delivery Times

Transit time begins after order processing and carrier handoff.

These are estimates rather than guaranteed arrival dates. Customs clearance, weather, holidays, carrier disruptions, and address issues may affect delivery.

What If My Package Is Delayed or Lost?

Start by checking the latest tracking update. If the estimated delivery window has passed, or tracking indicates a delivery problem, contact us with your order number and tracking number. We will review the shipment and investigate with the carrier when needed.

If, after 7 business days of investigation, we cannot establish the package’s location and provide a reasonable delivery estimate, we will offer a replacement at no additional cost or a refund. You do not need to wait for the carrier to finish a separate claim before we provide the agreed resolution.

A refund for an entirely lost order includes any original shipping charge you paid. If only part of an order is lost, we will refund the affected items and any shipping charge attributable to them, as applicable.

What If Tracking Says “Delivered” but I Cannot Find My Package?

Please check the delivery location shown in tracking, including a mailbox, porch, lobby, mailroom, parcel locker, or nearby pickup point. It may also help to ask household members or building staff whether they accepted the package. Check for any delivery photo or notice from the carrier.

If you still cannot locate it, contact us with your order number, tracking number, and a brief description of what you have checked. We will begin reviewing the issue within 1 business day, request available delivery information from the carrier, and provide updates at least every 2 business days while the investigation remains open.

A “Delivered” scan alone does not automatically close your report. If we cannot establish correct delivery within 7 business days of investigation, we will offer a replacement or refund. If the available evidence establishes that the package was correctly delivered and was subsequently stolen, we will explain the findings and help you obtain the available delivery records.

What If My Shipping Address Is Incorrect?

Contact us immediately with your order number and the correct address. We will try to update it while the order can still be changed before carrier handoff. The normal processing period is not a guaranteed window for address changes.

Once a package is in transit, an address change depends on the carrier’s available services and may not be possible. If the carrier offers a paid redirection service, we will explain the available option and charge before you decide whether to proceed.

Why Was My Package Returned?

A carrier may return a package because an address is incomplete or incorrect, delivery attempts were unsuccessful, a pickup deadline passed, delivery was refused, or an import or customs requirement was not completed.

When we receive notice of a delivery problem, we will contact you within 1 business day and explain the available next steps. If the problem resulted from our error or a carrier failure, we will cover the necessary cost of the agreed replacement or redelivery.

If an incorrect address supplied at checkout, failure to collect the package, refusal of delivery, or an unresolved import requirement creates an actual return or redelivery cost, we will explain the documented charge and the available options. We will obtain your agreement before arranging a paid redelivery. We will not automatically charge your payment method or impose a punitive handling fee.

If a refund is agreed after a package is returned, we will issue it within 7 calendar days after receiving and checking the returned goods, unless an earlier refund deadline applies. Any lawful deduction will be explained. Your applicable cancellation and consumer rights remain available.

Contact Information

For help with tracking or delivery, please include your order number and tracking number when available.

Email: info@fioramere.com
Phone: +1 (270) 504-2378
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time (CT). Closed on weekends and U.S. federal holidays.
Business Address: 3117 Zion Church Rd, Reynolds Station, KY 42368, United States

We know a delayed or unclear tracking update can be frustrating. We will check the information available, follow up with the carrier when needed, and explain what happens next.