Terms of Service
Effective Date: October 23, 2026
About These Terms
Fioramere is operated by Fioramere LLC (“we,” “us,” or “our”).
These Terms of Service (“Terms”) govern your access to and use of fioramere.com, including browsing, creating an account, placing orders, purchasing products, submitting reviews, and using website features.
By using our website or placing an order, you agree to these Terms and the policies applicable to your transaction. If you do not agree, please do not place an order or use features that require your agreement. These Terms apply to purchases made directly through fioramere.com.
1. About Fioramere
Fioramere is a U.S.-based online retailer offering women’s clothing and accessories. We purchase and hold inventory and fulfill orders through our own U.S. operations and third-party fulfillment warehouses located in the United States.
All orders are dispatched from the United States. We remain responsible for customer-facing order processing, delivery support, cancellations, returns, exchanges, refunds, complaints, and other seller obligations even when a fulfillment partner prepares a shipment.
2. Eligibility and Minors
Our website is intended for a general adult audience and is not directed to children. You may browse and purchase without creating an account.
If you cannot independently enter into a legally binding contract where you live, please use the website and make purchases with the involvement and consent of a parent or legal guardian. Our Privacy Policy explains how we handle information relating to children.
3. Guest Checkout and Accounts
Creating an account is optional. You may check out as a guest. An account can help you view available order information, order history, saved details, addresses, tracking, and after-sales information.
Please provide accurate information and protect your login credentials. We may review, restrict, suspend, or close an account when there is evidence of fraud, unauthorized access, materially false information, promotional abuse, serious or repeated violations of these Terms, or a material security risk.
We do not make our own final material account-restriction or order-rejection decisions solely through automated processing. Relevant decisions receive human review. Contact info@fioramere.com if you believe a restriction was applied incorrectly.
4. Products and Product Information
We sell new women’s clothing and accessories. We work to present accurate descriptions, photographs, sizes, colors, styles, prices, availability, and material product details.
Color and appearance may vary slightly with screen settings, lighting, and normal product variation. This does not limit your rights if an item is defective, incorrectly supplied, or materially different from its description. Displaying an item does not guarantee it will remain available until your order is completed.
We do not currently offer digital products, paid memberships, prepaid gift cards, made-to-order items, or pre-orders. Newsletter subscription is an optional marketing subscription, not a paid recurring service.
5. Prices and Currency
Product prices are displayed before purchase. Before payment, checkout shows the merchandise amount, applicable discounts, shipping charge, taxes collected by us, and final amount payable to us.
If the website displays another supported currency, the amount and currency confirmed at checkout apply to that transaction. We do not add undisclosed product charges after an order has been placed.
6. Taxes, Duties, and Customs
Applicable U.S. sales tax collected by us is shown in the checkout total and order details. Orders delivered within the United States do not incur import duties or customs clearance fees.
European orders ship from the United States and may be subject to import procedures. Taxes collected by us appear in the checkout total. Import VAT not collected at checkout, import duties, customs clearance charges, and carrier import-handling charges assessed separately may be payable directly to the relevant authority or carrier.
We provide documentation necessary for dispatch. Please respond to reasonable carrier or customs requests so clearance can proceed. Contact info@fioramere.com if you have questions about an import charge before refusing delivery. Further details are in our Shipping Policy.
7. Payment
Payment is collected when you place an order. Available payment methods appear during checkout. Payment service providers assist with authorization, authentication, transaction processing, and security.
We receive limited payment information needed to manage orders, refunds, security checks, and disputes, such as payment status, transaction identifiers, payment method type, card brand, and the last four card digits where provided.
We do not store full card numbers, CVV/CVC codes, or full financial account credentials. Please do not send those details or passwords through email, contact forms, reviews, or customer service messages. Our Privacy Policy explains our payment-data practices.
8. Order Confirmation and Acceptance
After an order is successfully placed, we send confirmation to the email address supplied at checkout. Confirmation indicates acceptance, subject to the limited verification, correction, security, legal, cancellation, and fulfillment circumstances described in these Terms and our applicable policies.
Please review the confirmation and promptly contact info@fioramere.com if you notice an error.
9. Order Review
Before fulfillment, we may reasonably check inventory, address completeness, payment authorization, material inconsistencies, duplicate or unusual orders, and indications of unauthorized payment activity.
If we need information to complete an order, we may contact you. If it cannot be completed after reasonable review, we may suspend or cancel the affected item or order and issue the applicable refund. Our own final material order-rejection decisions are not made solely by an automated process.
10. Errors and Unavailable Items
If we identify an obvious pricing, inventory, promotional, shipping-calculation, or technical error before fulfillment, we will review the affected order. For an obvious pricing error, we will explain the correct terms and allow you to proceed with your agreement or cancel for the applicable refund. We will not automatically charge a higher amount.
If an accepted item becomes unavailable, we will explain available alternatives, an estimated restocking timeframe where possible, or cancellation and refund. We will not substitute a materially different product or require you to wait indefinitely without your agreement.
We may cancel a transaction that cannot lawfully or safely be completed because of confirmed fraud, payment-security concerns, legal restrictions, or a similar issue, and provide any refund due.
11. Quantities and Resale
Our website primarily serves individual consumers. We do not impose a fixed quantity limit on ordinary personal purchases, gifts, or reasonable repeat orders.
We may review unusually large quantities, repeated bulk orders, automated purchasing, clear indications of unauthorized commercial redistribution, or activity creating a material payment, fraud, or inventory risk. Wholesale or commercial resale arrangements require a separate agreement.
12. Shipping Destinations
We currently deliver to eligible addresses in the contiguous United States and these supported European destinations: Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, the Netherlands, Norway, Poland, Portugal, Romania, Spain, and Sweden.
Other destinations, P.O. boxes, APO/FPO/DPO addresses, and locations outside our supported carrier routes are not currently served. If an order is accepted for an unsupported address, we will contact you, cancel the affected order, and provide a full refund under our Shipping Policy.
13. Shipping Origin and Split Shipments
All orders dispatch from our own U.S. inventory operation or a third-party fulfillment warehouse in the United States. We select the dispatch location based on inventory and delivery needs.
An order may arrive in multiple packages. We provide tracking for each package and do not add a shipping charge solely because we split an order.
14. Order Processing
We normally process orders and hand them to the carrier within 1–2 business days after payment confirmation. Business days are Monday through Friday, excluding applicable holidays.
Processing includes order checks, picking, packing, and carrier handover. Creating a shipping label does not itself mean carrier handover has occurred. Processing time is separate from transit time, and selecting Expedited Shipping does not shorten the processing period.
15. Shipping Methods, Charges, and Free Shipping
We use DHL and FedEx. Available options for an eligible destination appear at checkout.
Standard Shipping costs USD $3.00 per order unless the order qualifies for Free Standard Shipping. Free Standard Shipping applies when the merchandise subtotal after discounts is:
- USD $120.00 or morefor an eligible U.S. order; or
- USD $200.00 or morefor an order to a supported European destination.
All merchandise available for purchase counts toward the applicable threshold. Taxes, shipping, duties, and other non-merchandise charges do not count.
Expedited Shipping costs USD $7.99 per order where available. It replaces the Standard Shipping option rather than being added to the USD $3.00 charge. Free Standard Shipping eligibility does not waive the expedited charge.
16. Delivery Estimates
Transit begins when DHL or FedEx receives the package, after our processing period. Estimated Standard Shipping transit is 1–5 business days for the contiguous United States and 2–5 business days for supported European destinations.
These are estimates unless a specific guaranteed service is expressly offered at checkout. Carrier cutoffs, holidays, customs processing, weather, and transportation disruptions can affect delivery. The estimate displayed for your selected option at checkout applies to your order.
17. Shipping Confirmation and Tracking
After dispatch, we email shipping confirmation and tracking information. The first carrier update may take 24–48 hours after handover to appear.
You may use our Order Tracking page or the carrier’s tracking service. Split shipments receive separate tracking information; delivery of one package does not mean all packages in the order have arrived.
18. Address Changes
Please check your address before ordering. If it needs correction, contact info@fioramere.com promptly with your order number and correct details. We can update it while the order remains available for modification before carrier handover; the processing period is not a guaranteed change window.
After handover, redirection depends on the carrier. We will explain any available option and actual carrier charge before you decide. A change to an unsupported destination or one creating a payment-verification problem may require cancellation and a new order.
19. Delays Before Dispatch
If we cannot hand an order to the carrier within the stated processing period, we will explain the reason, give a revised estimated dispatch date, and offer you the choice to agree to the new date or cancel the affected order for a refund.
You do not have to accept an indefinite delay. If the entire order is canceled, the refund includes any shipping charge paid to us. Our Shipping, Cancellation, and Refund Policies provide the applicable procedures and timing.
20. Delayed or Lost Shipments
Contact us if tracking has not updated for the period specified in our Shipping Policy or the package passes its estimated delivery window. We will investigate with the carrier and relevant fulfillment partner.
If a package is confirmed lost, you may choose a replacement at no additional cost or a refund. If we cannot locate it and provide a reasonable delivery estimate after 7 business days of investigation, we will also offer those options. You do not have to wait for a carrier claim to be completed or paid.
21. Tracking Shows “Delivered,” but the Package Is Missing
If tracking shows delivery but you cannot find the package, please check the delivery location, household members, reception or mailroom, lockers, delivery photograph, and carrier notices, then contact us.
A “delivered” scan does not automatically close a claim. We begin reviewing the issue within 1 business day. If we cannot establish correct delivery within 7 business days of investigation, we offer the applicable replacement or refund, as explained in our Shipping and Refund Policies.
22. Damaged, Incorrect, or Missing Items
Contact info@fioramere.com if a package or item arrives damaged, the wrong item or variation was sent, or an item is missing. Reporting visible transit damage or missing contents within 48 hours helps preserve evidence, but this is a recommendation and does not remove your rights if you report later.
We may request an order number, description, and relevant photographs reasonably needed to resolve the matter. An unboxing video is not required. For a confirmed problem, we provide the appropriate refund, replacement, or exchange under our applicable policies.
23. Refused and Undeliverable Packages
A package may be returned because of an incorrect or incomplete address, failed delivery attempts, failure to collect it, refusal, or unresolved import requirements. Refusing delivery does not automatically submit a cancellation request.
If the problem results from our error or a carrier failure, we cover the applicable cost of the agreed resolution. For a customer-responsible issue, we explain any actual, disclosed, legally recoverable return or redelivery charge before the next step. We do not impose punitive handling fees.
Please contact us so we can record your instructions and explain the appropriate refund or redelivery procedure.
24. Promotions and Discounts
Our current promotions include:
- 15% offeligible merchandise on an order with a qualifying merchandise subtotal over USD $150.00;
- 20% offeligible merchandise on an order with a qualifying merchandise subtotal over USD $230.00; and
- 10% offthe next eligible order after an eligible newsletter subscription, whether or not the subscriber is a first-time customer.
Unless a specific offer says otherwise, only one merchandise discount applies to an order. The 15% and 20% tiers are alternatives, not cumulative. The newsletter discount does not reduce shipping, taxes, VAT, duties, customs or carrier charges, or other non-merchandise amounts.
Free Standard Shipping can apply alongside a merchandise discount if the after-discount subtotal still reaches the destination’s USD $120.00 or USD $200.00 threshold. Expedited Shipping remains USD $7.99 where available. Full eligibility and calculation rules are in our Promotional Terms.
25. Cancellation Before Dispatch
To request cancellation, email info@fioramere.com with your order number promptly. Contact within 12 hours improves the chance of stopping fulfillment but is not a guaranteed cancellation window. We check the order’s actual status, including whether it has entered processing, been packed, or been handed to the carrier.
If we can stop it before dispatch, we cancel the affected portion and issue the applicable refund. For a fully canceled order, the refund includes the delivery charge paid to us. If we cannot stop dispatch, we explain the return procedure available after delivery.
If we cannot fulfill an order, we contact you within 1 business day after confirming the issue and initiate an agreed cancellation refund within 1–2 business days after confirmation.
26. Voluntary 30-Day Returns
We provide a voluntary 30-calendar-day return service for eligible merchandise delivered to destinations we serve. You may request an eligible return because you changed your mind, selected the wrong size, or prefer another color or style.
The period begins on the day after you or your designated recipient receives the goods. If items in the same order arrive separately, it begins after the final item arrives. Your request, rather than the returned package, must reach us within the 30-day period.
After we provide complete instructions and the designated return address, hand the return package to your carrier within 7 calendar days. Statutory withdrawal rights have their own deadlines and are not shortened by this voluntary service.
27. Requesting a Return or Exchange
Email info@fioramere.com with your order number, the items involved, your contact email, and whether you prefer a refund or exchange.
Photographs or videos are not required for an ordinary change-of-mind, size, color, or style return. For a reported product or delivery issue, we request only information reasonably needed to understand and resolve it. Our Return & Exchange Policy provides the full process.
28. Return Instructions and Address
Contact us for confirmation and a designated return address before sending goods under our voluntary return service. Our business address, original shipping-label address, or fulfillment warehouse is not automatically the correct return destination.
Sending goods to an unconfirmed address can prevent us from locating and processing them. This procedure does not make a valid statutory withdrawal subject to our approval or remove rights relating to defective or incorrect goods.
29. Condition of Voluntary Returns
For an ordinary voluntary return, eligible items should remain in good condition. You may unpack and try on clothing as you would in a store to check its size, fit, appearance, and comfort.
Please include tags, labels, and any included accessories where available. Missing outer shipping packaging does not automatically disqualify a return. Items washed, altered, damaged through misuse, worn beyond reasonable fitting, or returned with material stains, odors, or other signs of use may not qualify for a voluntary change-of-mind return.
These conditions do not remove statutory withdrawal rights or remedies for defective or incorrectly supplied goods.
30. Return and Exchange Shipping Costs
For a voluntary return based on a change of mind or the customer’s size, color, or style choice, the customer pays return postage. For a preference-based exchange, the customer also pays replacement shipping.
If we sent the wrong item, the goods are defective or materially misdescribed, or they were damaged in transit, we cover necessary return postage when a return is needed and the applicable replacement shipping cost.
We do not issue prepaid return labels as our standard method. For a confirmed issue that is our responsibility, we agree on a reasonable return method and reimburse necessary postage against appropriate proof. If paying upfront would prevent a return, contact us for another reasonable arrangement.
We do not charge fixed restocking, inspection, or cleaning fees.
31. Exchanges
An eligible item may be exchanged for another available size, color, or style after we receive and inspect the return. We confirm any additional price before collecting it. If the replacement costs less, we refund the difference to the original payment method.
If your preferred option is unavailable, we will explain available alternatives or a refund. We will not substitute a materially different item or require you to wait indefinitely without agreement.
32. Refund Processing
We inspect returned goods within 1–2 business days after receipt at the designated location. Once a refund is confirmed, we initiate it within 1–3 business days. For an eligible return with no unresolved condition issue, we complete inspection and initiate the refund no later than 7 calendar days after receiving the goods, subject to any earlier legal deadline.
Refunds are issued to the original payment method. Your bank or payment provider controls when funds appear after initiation. We do not require store credit, coupons, or gift cards in place of an eligible monetary refund and do not charge a refund-handling fee.
If an original-method refund fails, we investigate through the payment channel and contact you about a permitted alternative.
33. Original Delivery Charges on Returns
For an ordinary voluntary change-of-mind, size, color, or style return, the original delivery charge is not refunded unless an applicable statutory right requires it.
For an eligible statutory withdrawal of an entire order, we refund the applicable standard outbound delivery amount. If Standard Shipping cost USD $3.00 and you chose Expedited Shipping for USD $7.99, the statutory outbound delivery reimbursement is USD $3.00; the additional USD $4.99 is excluded. If Standard Shipping was free, there is no standard delivery charge to reimburse for an ordinary withdrawal.
If an entire order is refunded because of our fulfillment error, confirmed transit loss, or defective goods, delivery-charge reimbursement follows our Return & Exchange Policy and Refund Policy, including an applicable paid expedited charge.
34. European Statutory Withdrawal
Consumers in the European Union generally have 14 calendar days after receiving an eligible online purchase to notify us that they wish to withdraw without giving a reason. For goods from one order delivered separately, the period generally begins after receipt of the final item.
Send a clear withdrawal statement to info@fioramere.com within the applicable period. A valid statutory withdrawal does not require our approval. After notifying us, send the goods back within 14 calendar days and contact us for the designated return address.
The statutory return period is separate from the 7-calendar-day dispatch period under our voluntary return service. Eligible reimbursement, including applicable standard outbound delivery, follows our Return & Exchange Policy and Refund Policy. We reimburse within the statutory period and may withhold payment until we receive the goods or evidence of their return dispatch, whichever occurs first, where permitted by law.
35. Faulty or Non-Conforming Goods
Our voluntary return period does not shorten legal rights concerning goods that are defective, damaged, incorrectly supplied, materially misdescribed, or otherwise non-conforming under applicable law.
We do not offer a separate commercial warranty that replaces statutory consumer rights. Contact info@fioramere.com so we can review and provide the appropriate remedy.
36. Refunds Without a Return
Where returning goods serves no reasonable purpose, we may expressly agree to a refund or replacement without requiring a return. Examples include confirmed non-delivery, severe damage, or disproportionate return transportation.
We will clearly tell you when a return is unnecessary. Please keep the affected goods and packaging until we confirm the next step. This arrangement is assessed case by case.
37. Reviews and Customer Content
Where review features are available, you may submit feedback and relevant photographs. Please do not include addresses, complete payment details, credentials, identity documents, or other unnecessary private information.
By submitting content for publication, you confirm that you may provide it and that it does not unlawfully infringe another person’s rights. You grant us a non-exclusive, worldwide, royalty-free license to host, format, reproduce, and display it as reasonably needed to operate our website and present customer feedback.
We may moderate spam, fraud, unlawful or infringing material, and content unrelated to the shopping experience. Submission does not automatically authorize use of your identifiable photograph or testimonial in paid advertising; we seek separate permission for that use.
38. Intellectual Property
Text, graphics, logos, photographs, layout, and other original website materials owned by us are protected by applicable intellectual property law.
You may use fioramere.com for ordinary personal shopping and information. You may not unlawfully copy, distribute, commercially exploit, interfere with, or misuse our website or content. These Terms do not transfer ownership of our intellectual property.
39. Prohibited Use
You may not use fioramere.com for fraud, unauthorized transactions, unlawful account access, malicious activity, infringement, or conduct materially disrupting normal operations.
This includes providing materially false information to obtain goods or benefits, introducing malicious software, circumventing security, using automated systems to disrupt inventory or website operation, or knowingly exploiting obvious pricing or technical errors.
We may take reasonable action to protect customers, payments, inventory, the website, and our legal obligations.
40. Privacy
We process information to operate the website, manage accounts and orders, arrange payment and delivery, provide tracking, handle after-sales requests, prevent fraud, and maintain required records.
Account creation is optional. Optional marketing, analytics, and advertising consent is not a condition of purchase. We do not store full payment card numbers, CVV/CVC codes, or full financial account credentials.
Our Privacy Policy describes collection, use, disclosure, retention, international processing, security, and privacy rights.
41. Cookies
Necessary Cookies support sessions, carts, checkout, account access, security, and saved privacy choices. Optional Functional, Analytics, Performance, and Advertisement Cookies are controlled through our CookieYes preference panel.
Before you choose, only Necessary Cookies are active. Non-essential tracking requires the relevant consent. The banner lets you accept, reject, or customize optional categories. Closing it, scrolling, or continuing to browse is not consent.
Cookie preferences are saved for 180 days unless the relevant cookie is removed sooner. You can reopen the settings at any time. Cookie consent and email-marketing subscription are separate. Our Cookie Policy explains the details.
42. Marketing Communications
Entering an email address at checkout does not automatically subscribe you to marketing. Promotional emails are sent to people who choose to subscribe.
An eligible newsletter subscription may provide 10% off the next eligible order after subscribing, including for customers who have purchased from us before. The one-time benefit and combination rules are explained in our Promotional Terms.
You can unsubscribe through the option in a promotional email or by contacting info@fioramere.com. Necessary order, payment, shipping, return, refund, security, and support messages may continue.
43. External Service Providers
Providers assist with hosting, payments, authentication, U.S. fulfillment, DHL and FedEx delivery, tracking, communications, cookie preferences, analytics, and advertising. Our website uses services including WordPress, Hostinger, and CookieYes.
An independent provider’s own terms and privacy notice govern its separate website or service. Using providers does not remove obligations that law or our customer-facing policies place on us as the seller. Our Privacy Policy and Cookie Policy explain relevant data practices.
44. Website Availability
We work to keep our website accurate, secure, and available. Maintenance, technical issues, security incidents, communications failures, or circumstances outside our reasonable control may cause temporary interruptions.
We may maintain, repair, or update website features. An interruption does not remove rights relating to an accepted order, payment, delivery, return, or refund.
45. Complaints and Decision Reviews
If you disagree with an order, delivery, return, exchange, refund, or other customer-service decision, contact info@fioramere.com with your order number and explanation.
For a return, refund, or cancellation decision review, we respond within 3 business days with an outcome or an explanation of information reasonably needed. We keep appropriate transaction and support records to investigate complaints.
46. Payment Disputes and Other Remedies
We encourage you to contact us about an order or payment issue so we can assist. Doing so does not require you to give up assistance from a payment provider, card issuer, consumer authority, regulator, court, or another available channel.
We do not require withdrawal of an existing payment dispute before investigating or providing an otherwise eligible remedy. Where a formal dispute is open, we coordinate through the applicable process to prevent duplicate refunds.
47. Mandatory Consumer Rights
Nothing in these Terms excludes or limits a statutory guarantee, withdrawal right, refund, remedy, or other consumer protection where doing so is prohibited by law.
Our voluntary policies supplement applicable mandatory rights. If a provision conflicts with a protection that cannot legally be waived, that protection applies.
48. Liability
We remain responsible for obligations imposed by applicable law. Nothing in these Terms excludes liability where exclusion is prohibited.
For consumer purchases, we are responsible for reasonably foreseeable losses caused by our breach of these Terms or failure to use reasonable care where applicable law imposes that responsibility. This section does not remove a consumer right that cannot lawfully be waived.
49. Governing Law
These Terms and purchases made directly through fioramere.com are governed by the laws of the U.S. state where Fioramere LLC maintains its principal place of business, together with applicable federal law, subject to mandatory consumer protections that apply to you.
This provision does not remove any consumer protection that cannot lawfully be waived under the law applicable where you live. It also does not limit your right to bring a claim or complaint before a competent court, authority, or regulator where applicable law provides that right.
50. Changes to These Terms
We may update these Terms when our website, products, operations, policies, or applicable requirements change. The date at the top identifies the current version.
For a material change affecting an existing account, pending order, or important customer right, we provide appropriate notice. The material purchase terms and customer-facing policies in effect when an order was completed continue to govern that transaction unless applicable law requires otherwise.
Publishing revised Terms does not itself provide consent to a new optional privacy, analytics, advertising, or marketing purpose that requires separate consent.
51. Relationship With Other Policies
These Terms should be read with our:
- Shipping Policy, covering destinations, charges, processing, delivery, customs, tracking, and shipping problems;
- Return & Exchange Policy, covering voluntary returns, exchanges, return condition and postage, and statutory withdrawal;
- Refund Policy, covering eligibility, amounts, delivery-charge reimbursement, methods, and timing;
- Cancellation Policy, covering requests at different fulfillment stages and canceled-order refunds;
- Privacy Policy, covering personal information and privacy rights;
- Cookie Policy, covering necessary and optional technologies and consent choices; and
- Promotional Terms, covering the newsletter 10% offer, the 15% and 20% spending tiers, Free Standard Shipping, and promotion calculations.
Where a more specific policy provides the procedure for a particular subject, that procedure applies. No policy limits a mandatory consumer right.
52. Severability and Waiver
If a provision is found invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.
A decision not to enforce a provision on one occasion does not automatically waive our right to enforce it later.
53. Contact Us
For questions about these Terms or help with an order, payment, shipping issue, return, exchange, refund, cancellation, or complaint, contact us:
Company Name: Fioramere LLC
Website: fioramere.com
Business Address: 3117 Zion Church Rd, Reynolds Station, KY 42368, United States
Email: info@fioramere.com
Phone: +1 (270) 504-2378
Business Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time (CT). Closed on weekends and U.S. federal holidays.